Shipping & Returns
We deliver across Zimbabwe with care. Learn about our shipping options, delivery times, and hassle-free return policy.
Delivery Zones & Rates
| Delivery Zone | Delivery Time | Cost | Free Delivery |
|---|---|---|---|
| Harare CBD & Suburbs | Same day - 2 days | $3 - $5 | Orders over $100 |
| Bulawayo | 2 - 3 business days | $8 - $10 | Orders over $150 |
| Mutare, Gweru, Masvingo | 3 - 4 business days | $10 - $12 | Orders over $150 |
| Other Areas | 4 - 5 business days | $12 - $15 | Orders over $200 |
Order Processing
Orders placed before 2:00 PM on business days are processed the same day. Orders placed after 2:00 PM or on weekends are processed the next business day.
Order Tracking
Once your order is dispatched, you'll receive a WhatsApp notification with tracking details. Contact us anytime for order status updates.
Delivery Partners
We partner with trusted courier services to ensure your items arrive safely. For Harare, we also offer direct delivery by our team.
Delivery Confirmation
Our delivery team will contact you before arrival. Please ensure someone is available to receive the package at the delivery address.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 7 days of delivery.
Items Eligible for Return
- • Unworn and unwashed items
- • Items with original tags attached
- • Items in original packaging
- • Items returned within 7 days of delivery
Non-Returnable Items
- • Underwear and swimwear (hygiene reasons)
- • Earrings and pierced jewelry
- • Personalized or custom items
- • Sale/clearance items (final sale)
- • Items without original tags or packaging
How to Initiate a Return
- 1
Contact Us
Reach out via WhatsApp or phone with your order number and reason for return.
- 2
Get Approval
We'll review your request and provide return instructions if approved.
- 3
Ship the Item
Pack the item securely and ship it to our store or arrange a pickup.
- 4
Receive Refund
Once inspected, refunds are processed within 3-5 business days via original payment method.
Exchanges
Need a different size or color? We're happy to exchange eligible items. Contact us within 7 days of delivery to arrange an exchange. If the new item has a price difference, we'll adjust accordingly.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos of the issue. We'll arrange a replacement or full refund at no extra cost, including return shipping.
Have questions about shipping or returns?
Contact Us on WhatsApp